Tim Hortons Associate, Part-Time - Overnights

Tim Hortons Associate, Part-Time - Overnights

Rama,Ontario Food and Beverage Part-Time (Regular) Shift Assignment: ONTUEWED& SWWEDTHU Final date to receive applications (Internal Applicants Only): 09/25/2025

Wages:
Start Rate: $17.60; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

Job Title/Classification:

Tim Hortons Associate

Department:

Food & Beverage

Employment Type:

Part Time

Shift Assignment

Overnight, TUE/WEDOFF

Swing, WED/THU OFF

Wages:

Start Rate: $17.60; 520 Hour Rate: $19.49; 1-Year Rate: $21.66

# of Vacancies:

2

Posting Date:

September 18, 2025

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Further information is available at  .

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

Position

To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences.

This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities:

• Work as a team to provide exceptional guest service providing important visual cues for guest that make a positive first impression
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
• Ensures that all products are prepared and served to the Tim Hortons recipe specification
• Enhances the guest experience by following the SET principles:
  Smile, Eye contact, Thankyou
• Uses proper procedures to ensure the accuracy of every order for every guest
  
  E.g. repeating guest order when it is presented to them using H.O.T.R.O.D.S and marking hot beverage lids
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
• Operating a Point of Sale System (POS) cash handling experience
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
• Regularly takes temperatures of the required products and records in the Time and Temperature log
• Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided
• Monitors fridge and freezer product inventory and submits…