Director Branch Operations Wood Gundy
Job Description & How to Apply Below
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You’ll Be Doing
As a key member of the branch management team, the Director, Branch Operations works closely with the Branch Manager to provide leadership for the operations of the business. The incumbent is responsible for ensuring a culture of excellence through continuous supervision/management of all operational activities of the branch. The Director, Branch Operations provides coaching and mentoring relative to day-to-day operational activities and is responsible for implementing and ensuring execution of strategic initiatives.
The expected annualized base salary range for this role is $111,060 to $152,710. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.
Key Focus
Operational Effectiveness
Facility & Resource Management
People Management
Profitability
Key Accountabilities
Leadership
Communicate, promote and reinforce the strategy and key messages of the firm.
Implement and ensure execution on key strategic initiatives.
Provide advice and counsel to the Branch Manager and other members of the branch leadership team on matters relating to new and ongoing projects.
Oversee the timely and effective management and execution of major change projects working collaboratively with a variety of partners and subject matter experts.
Interpret analysis and provide counsel to the Branch Manager on how to improve operational performance.
Operational Effectiveness
Responsible for the continuous supervision/management of all activities of the branch.
Work closely with the Branch Manager to manage the administration behind succession planning activities (valuation, transition details and the required transition documentation) and to work with the Strategic Advisory Programs team to ensure adherence.
Provide guidance on inquiries related to complex account openings.
Create a culture of operational excellence leading to strong compliance and operational governance results with adherence to the management of irregularities, Code of Conduct, Reputation and Legal Risk policies and training requirements.
Collaborate with head office, play a leadership role in addressing and quickly resolving client complaints and concerns to ensure a positive client experience.
Work with staff, the Branch Manager and head office to ensure the physical plan as well as technology requirements are suitable for the operation and development of existing and new business. Develop and implement both short- and long-term plans.
Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly.
Seek alternative solutions for contingency purposes.
People Management
Act as a champion of CIBC vision and values to create “One Team, One CIBC” and ensure employee adherence.
Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop.
Help create future opportunities for employees by providing development opportunities such as job shadowing, special projects, and training.
Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities.
Recognize and reward successes to influence improved performance and employee commitment to the organization.
Partner with Human Resources on all employee issues or concerns.
Governance and Controls
Protect our Bank, our clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines and by ensuring that employees adhere to established policies, practices and procedures.
Ensure that clients are provided with the most appropriate financial advice through regular reviews of the…
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