Operations Manager

About Swish

Swish is a proudly Canadian, family‑owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high‑quality cleaning supplies and equipment, offering professional‑grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

The Operations Manager is responsible for leading and overseeing all day‑to‑day branch operations, ensuring efficiency, productivity, safety, and profitability across all departments. This includes Warehouse Operations, Inventory Control, Shipping & Receiving, Fleet, Customer Service, Order Desk, Service, Drivers, and General Office functions.

This role requires strong warehouse leadership experience, hands‑on operational knowledge, and the ability to drive continuous improvement. The Operations Manager leads by example, promotes a safety‑first culture, and ensures high service standards while maintaining compliance with company policies and regulatory requirements.

• Lead and oversee daily branch operations to ensure efficiency, accuracy, and exceptional customer service
• Coordinate warehouse, delivery, customer service, and accounts receivable functions to optimize overall performance
• Monitor key performance indicators (KPIs) and implement strategies to improve productivity, service levels, and profitability
• Identify and implement process improvements to drive operational efficiency and cost control
• Uphold and enforce quality standards and customer service expectations across all departments

• Ensure safe, efficient warehouse operations including shipping, receiving, and inventory control
• Oversee fleet operations, including vehicle maintenance, equipment upkeep, and repair coordination
• Maintain strict adherence to forklift/lift truck safety standards
• Verify all material handling equipment operators are properly trained and certified
• Conduct and document regular safety inspections and address corrective actions promptly

• Recruit, onboard, train, performance‑manage, and mentor team members
• Conduct regular performance evaluations and support ongoing employee development
• Lead monthly staff meetings to review performance, safety, and operational updates
• Foster a positive, accountable, and results‑driven workplace culture

• Facilitate payroll reporting, monitor attendance, and manage time‑off requests
• Ensure accurate cash balancing and investigate/approve discrepancies
• Review and approve branch‑level expenses in alignment with budget expectations
• Communicate procedural updates, policy changes, and documentation requirements clearly and consistently

• Champion a strong safety‑first culture across the branch
• Ensure compliance with occupational health and safety legislation and company policies
• Report safety concerns, incidents, and corrective actions as required
• Ensure all required employee training is current, including WHMIS, Transportation of Dangerous Goods (TDG), Health & Safety, DIRTFT, and equipment certifications
• Maintain a clean, organized, and hazard‑free work environment

• Build and maintain strong relationships with customers, vendors, and partners
• Support account development and retention efforts
• Professionally resolve escalated customer concerns in a timely and solutions‑focused manner

• Perform other duties as assigned
• Provide operational support as needed, including acting as back‑up in warehouse, delivery, installations, or other functional areas to ensure business continuity

• Work performed primarily in an office and warehouse environment
• Exposure to seasonal temperature variations (heat in summer, cold in winter)
• Occasional outdoor work (loading/unloading, exterior…