Operations Managing Coach - Collections

Overview

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

The Managing Coach, Operations is responsible for the overall performance and budget of their client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.

• Location:
  
  The role will be on a hybrid working basis - at least 3x per week in our Barrie office.
• Salary:
  Starting salary range between CAD 55,000 - 65,000 (Depending on Experience).
• Responsible for performance management and ensure productivity (e.g., setting objectives and reviewing KPIs).
• Review and analyze reporting for trends. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure company performance goals are met and exceeded.
• Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that company resources are being efficiently and effectively allocated.
• Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate.
• Deal with clients in a professional and appropriate manner, in accordance with the Company's Mission Statement and Company Policy.
• Maintain accurate records of employee and client performance data, including, but not limited to performance reviews, quality audits, attendance records, disciplinary documentation, productivity and billing reports.
• Champion company core values and other company programs to engage and motivate our employees.
• Other duties as assigned.

• North America – Minimum High School Diploma or equivalent is required.
• Philippines – Minimum of 2 years post-secondary or equivalent is required.
• Costa Rica – No Minimum requirement.
• United Kingdom – No Minimum requirement.
• Trinidad & Tobago – Minimum 3 CSEC passes.
• English is compulsory in all locations.

• Collections experience of at least 3+ years.
• Bilingual in French would be desirable, but not required.
• Previous experience in a Team Leader position is required.
• Previous experience in a leadership or managerial role required.

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

• Growth Opportunities
  :
  We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training
  :
  We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture
  :
  Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion
  :
  We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace
  :
  Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices
  :
  Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work
  :
  Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us for an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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Bill Gosling Outsourcing

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!