Guest Services Attendant; Summer

Job Description

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks

• Complimentary golf (friends and family rates for your Guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage*
• Company matched pension plan and optional savings plans*
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities

* Privileges are subject to review and change.

Role Summary

Reporting to the Guest Services Leadership team the Guest Services Attendant is responsible for greeting and screening visitors, updating membership database, acting as resort operator and performing concierge duties. The Guest Services Attendant will need to anticipate homeowner, member and guest needs and ensure that each guest has a memorable experience.

Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Answer all telephone inquiries in a polite and friendly manner, following service standard telephone policies
• Respond to telephone, e-mail, web, and in-person inquiries from various parties
• Database mining to ensure homeowner contact information is up to date (i.e. mailing address, phone number(s) and email address)
• Assist Friday Harbour Property Management, Finance, and Membership Sales with administrative duties as assigned
• Provide a timely response to homeowner, members and guests inquires and requests
• Provide guests with detailed descriptions of activities and events and confirm enrollment or sign up of event with guests
• Distribute all requests to the appropriate division in a timely manner
• Compute bills and collect payment from guests
• Promote recreation activities and outlets and provide concise and accurate directions
• Promote memberships to the Marina and Golf Course and provide concise and accurate details
• Process Membership Enrollment by creating and assigning Access Cards when appropriate
• Observe and report any security issues
• Ensure all customer complaints are addressed and handled professionally
• Act as an ambassador of the Friday Harbour brand
• Maintain the Welcome Centre in a tidy and presentable manner
• Check guests in/out of Lake Simcoe Stays units
• Answer all inquiries regarding Lake Simcoe Stays and understand how the program works
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Degree, diploma or certificate in hospitality, travel and tourism or other related discipline
• Previous work experience in guest relations required
• Experience in front desk or customer service in a luxury environment required
• Strong knowledge of the Resort facilities and services and local area
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with Opera, Xola, Amadeus, Hostaway, Autohost, Smart waiver, Microsoft Outlook, Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree…