Aquatic Supervisor; Summer

Job Description

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest‑facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one‑of‑a‑kind Resort.

• Complimentary golf (friends and family rates for your guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage*
• Company matched pension plan and optional savings plans*
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities

* Privileges are subject to review and change.

Reporting to the Recreation and Leisure Manager, the Aquatics Supervisor will be responsible for overseeing the daily operations of the Beach Club and Lake Club pool and the guarding of the main waterfront area. This includes providing leadership and guidance to the summer seasonal lifeguard team, ensuring the safety of all guests, and being accountable for the maintenance of the pool and beach area to ensure safety and ease of use.

• Oversee the safe and efficient operations of all pool and beach operations including waterfront, Beach Club and Lake Club pool, splash pad and swimming lessons and Aquafit
• Provide direction and lead the start and end of shift briefings
• Supervise the pool and lifeguards, ensuring proper rotations and breaks are being taken
• Participate in lifeguard rotations as needed
• Work with the leadership team to ensure that associates are trained and clearly understand their role, responsibilities, and performance expectations
• Supervise assigned areas to ensure the safety of swimmers
• Ensure that service standards are met by associates in all areas of the operation
• Ensure that department goals are communicated, understood, and met by associates
• Coach and counsel associates on work related concerns to ensure satisfaction and productivity
• Assist the Recreation and Leisure Manager in preparing and presenting performance management documentation to associates
• Coordinate tasks and work with other departments to ensure the department runs efficiently
• Ensure that all rules and regulations are adhered to ensuring safety
• Provide first aid treatment as required
• Update the pool log by recording and documenting any incidents, completing water tests and bather counts
• Maintain direct contact with guests and communicate with them in an effective manner
• Ensure equipment is stored in its proper place, pick up towels and debris, restock towels and straighten chairs
• Conduct facility inspections, complete checklists, and advise leader of any concerns found
• Assist guests with questions regarding the resort, activities, and general information
• Assist in other areas of the Recreation and Leisure department
• Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Collaborate with Recreation and Leisure Manager to develop and carry‑out ideas and procedures to continuously improve department performance
• Assist in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
• Communicate daily with the Recreation Leadership team, providing constructive feedback, ideas for improvements, daily operations updates, etc.
• Issue and distribute uniforms and ensure associates are following grooming…