Patient Service Clerk

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Job Title

Program & Department

Regular / Temporary

Regular

Full / Part Time

Part-Time

Temporary End Date (Anticipated)

Union

Non Union

Requisition Close Date

27 January 2026

Salary Plan / Job Grade

$30.40 - $35.61 (  )

Job Posting Reason

Current Vacancy

The Hudson Regional Cancer Program is one of fourteen in the province of Ontario. As the Patient Services Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre. The Patient Services Clerk works with an interdisciplinary health care team to complete all clerical duties.

• Accurately processes all doctors’ orders using order entry through Meditech
• Accurately completes Lab and Imaging requisitions
• Accurately uses the Electronic Medical Record to collect information relevant to clinic visits
• Orders and stocks supplies
• Assists with extra clerical duties as assigned by Team Leader/Resource Nurse
• Willingly floats and functions throughout the department
• Accurately schedules, registers and books patient appointments
• Electronic/scanning filing of medical records

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Evidence of on-going education in office administration or secretarial courses required
• Office administration experience in a hospital environment or equivalent
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Medical terminology certificate required
• Current experience in the processing of physicians orders an asset
• Oncology experience highly recommended
• Experience with booking of appointments required
• Previous hospital experience an asset
• Previous MD office experience as asset
• Experience with OHIP billings an asset
• Successful completion of Meditech Admissions program an asset
• Experience with database management and Microsoft Access an asset
• Meditech Community Wide Scheduling knowledge an asset
• Knowledge of catchments area, medical services and the cancer care system essential

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrates commitment to maintaining confidentiality
• Demonstration of commitment to ongoing learning

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace. We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Rights Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit:

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different. We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at  RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

If you are interested in this position, please apply online before 11:00 p.m. EST on the Requisition Close Date. If there is no close date listed above, the requisition will remain open until filled.