Client Service Coordinator - Mental Health and Addictions

Job Description - Client Service Coordinator - Mental Health and Addictions )#

Job Description |  |  || --- | --- || Client Service Coordinator - Mental Health and Addictions(Job Number: )  Primary

Location:

ON-Barrie   Administration Employee Type:

Part-Time Pay Rate From:$23.00 Pay Rate To:$23.00  Description :
** Make “Being the Difference” Your Career. FAST APPLY!
** Bayshore Health Care is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
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* ** Immediate Impact**:
Make a real difference in the lives of employees, patients and their families
* ** Competitive Salary**:
Earn a competitive wage commensurate with experience
* ** Health Benefits**:
Comprehensive health, dental, and vision insurance for you and your family
* ** Paid Time Off**:
Competitive leave time to ensure work-life balance
* ** Retirement Plan**:
Employer-contributed retirement savings plan
* ** Supportive Team**:
Be part of a collaborative and supportive team environment
* ** Growth**:
Opportunities for professional development and career growth  --
- ** Position Summary
** As a
** Client Service Coordinator**, you will be the vital link between patients, families, and healthcare providers—coordinating client services, managing schedules, and ensuring exceptional care delivery, all while showcasing your superior customer service skills and passion for making a difference.
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- ** Key Responsibilities**
* ** Communicate**:
Professionally engage with patients, families, staff, and funder organizations
* ** Process**:
Quickly handle funder referrals and updates in the EMR (Procura)
* ** Review**:
Collaborate with Supervisors, field employees and patients to assess service needs
* ** Schedule**:
Assign care providers based on client needs, geographic area, staff skill-set and availability
* ** Coordinate**:
Ensure consistent caregiver assignments and service delivery
* ** Notify**:
Keep patients and staff informed of initial and ongoing schedules
* ** Utilize**:
Optimize staff schedules to meet their availability and client care needs
* ** Document**:
Maintain accurate records in the EMR
* ** Resolve**:
Address and document client concerns and escalate when necessary  ---    Qualifications :
** Qualifications**
* ** Education**:
+ Secondary School Diploma   + Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred
* ** Experience and Abilities:**   + A minimum of two years related customer service experience, preferably in healthcare   + Proven customer service skills, preferably in healthcare or other high-paced customer service environment   + Strong ability to communicate effectively, both written and orally, in English   + Ability to handle issues and problem solve with tact and diplomacy   + Proficient computer skills (Windows, Microsoft office, internet, EMR)   + Ability to prioritize and handle multiple demands in a fast-paced environment   + Proven organizational and teamwork skills;

able to work independently and prioritize workload   + Positive work and attendance performance essential   + Strong interpersonal skills including demonstrated ability to build rapport and connections   + Advanced competency in keyboarding and scheduling software with a willingness to learn   + Practical experience with mental health and addictions care.
+ Additional training and certification in mental health and addictions and other specialty training would be an asset to this role.  --
- ** Additional Requirements*
* * Clear criminal background check with vulnerable sector screening
* Valid driver’s license, auto insurance, and reliable vehicle
* Two supervisory references  --
- ** Vaccination Policy
** Bayshore is committed to a high quality and safe environment for both our staff…