Homeowner Services Administrative Coordinator - Year-Round

Overview

The Administrative Coordinator is part of the Homeowner Services team, and exemplifies our culture of creating revolutionary guest experiences, contributing positively toward uniting the team around purpose and fun. The purpose of this role is to act as a liaison for Homeowners to connect them with Blue Mountain services and resources in areas like Housekeeping, Maintenance and Accounting.

• Addressing inquiries and concerns in a courteous, professional manner, while providing exceptional customer service and follow-up.
• Communicating with homeowners regularly about requests, reservations, complaints, resort questions and loyalty program.
• Managing and maintaining homeowner reservations in operating software (SMS and Owner Relations).
• Maintaining accurate and up-to-date homeowner records, files, and databases (electronic and hard copy).
• Preparing and distributing correspondence, invoices, payments, and updates related to resort news, events, and promotions to homeowners.

• Minimum of 2 years' experience in Lodging/ Hospitality, Guest Services, Real Estate or Property Management
• Exceptional customer service skills; energetic, friendly, cheerful attitude
• Professional, high level of written and verbal communication skills
• Intermediate computer knowledge;
  Word, excel, and outlook essential
• Knowledge of SMS and Owner Relations software an asset
• This role is being posted to fill a vacant position

• HOURLY RATE - Starts at $21.43
• FLEX, YEAR-ROUND
• Average of 3 shifts per week (some weekends required)
• 8:30am to 5:00pm

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation:
The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.