Grid Operations Receptionist

Grid Operations Receptionist

Date: Jan 12, 2026

Location: Barrie, ON, CA

Hiring salary range: $2,667.68 - $2,837.96

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Responsibilities

The Grid Operations Receptionist position will provide reception duties at the Ontario Control Centre in Barrie.

Provide reception service and assist staff including System Operations, Operating Technology, Security Operations client, and management. This would include visitors, tours and contractors, direction and departure at the ISOC, special arrangements for those with disabilities; receive and direct visitors to the appropriate on‑site sponsor; coordinate arrival and departure of visitors with on‑site sponsors. Maintain a daily Visitors# log.

Maintain a long‑range calendar of visitor and tour requests and be prepared to identify scheduling issues; check personal , issue and retrieve building access cards. Refer any problems encountered to Supervisor.

Maintain close communication with the Operators at the Intercon Operations Centre (IOC) in Toronto regarding the arrival and departure of visitors, tour participants, contractors and deliveries. Verify the identity of personnel and the purpose of their visit; brief designated staff about forthcoming visits or deliveries that are likely to occur after the end of shift.

Provide a reception service for the coordination of the arrival, direction and departure of all deliveries for on‑site sponsors. Maintain a daily logbook for deliveries including contact information and be prepared to identify delivery issues. Check personal , issue and retrieve building access cards where necessary. Refer any problems encountered to Supervisor.

Receive, open, sort and distribute mail in accordance with procedures and instructions. Provide special or rush delivery service as directed. Refer any problems encountered to Supervisor. Prepare outgoing mail, verify postage requirements and arrange for shipment of registered mail as required. Perform a redirect and tracing service of mail. Provide a local and international courier service, making necessary arrangements and provide a tracing service, as required.

Accept deliveries and notify recipients of their arrival.

Provide a duplicating, distribution, routing and posting service in accordance with established deadlines, policies, procedures and instructions provided. Operate photocopy equipment and perform minor maintenance, as required. Collate, assemble and bind material, as required.

Review the occurrences of the previous period, including items identified by the IOC, the SCE, supervisor or outgoing receptionist. Prepare a list of action items to bring to the attention of the IOC, the SCE or incoming receptionist that could impact the next reporting period.

Perform other duties as required.

Selection Criteria

• Requires office principles related to records systems maintenance related to receptionist and telephone answering service, courier and mail processing services. Requires knowledge in the use of a desktop computer, email and other standard office software applications. Requires knowledge of English to effectively communicate with others.
• Requires experience to be familiar with the standards and procedures associated with the materials pertinent to the work. Requires experience in a clerical setting to gain familiarity with routines and procedures related to typing, reproduction and clerical services such as, conference room & equipment booking, visitor security procedures.
• Requires contact with external personnel, such as, Security Service provider, various couriers, support personnel, contractors for repairs and maintenance associated with cleaning,…