Customer Assistant Representative - Montpelier Route

Customer Assistant Representative - Montpelier Route 302 at Enterprise

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands. It has frequently been named one of the top places to work and is the largest and fastest‑growing privately‑owned automotive rental and leasing company in North America.

We are hiring now! As a Customer Assistance Representative Senior (CAR Sr) you will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. You will gain knowledge through local training and hands‑on experience while providing administrative support, servicing customers, and acting as a rental backup in a large home‑city branch or airport location.

Location – 1246 US RT 302 – Berlin Unit 1, Barre, VT 05641

Position – Full‑time. Starting rate $18 per hour based on a 40‑hour work week. Employees may earn yearly merit increases based on performance.

Benefits Package includes:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (medical, prescription drug, dental and vision)
• Life insurance
• Training and development

Schedule

• Monday 6:30am–5:30pm (1‑hour lunch break)
• Tuesday 7:30am–5:00pm (1‑hour lunch break
• Wednesday 7:30am–12:00pm (work every other week)
• Thursday 7:30am–5:00pm (1‑hour lunch break)
• Friday 7:30am–5:00pm (1‑hour lunch break)
• Saturday 8:30am–12:00pm (work every other week)

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Qualifications

• Must be at least 18 years old.
• Must have two years college experience OR at least two years of customer service experience.
• Must have a high school diploma or GED.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver’s license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location within 30 days of anticipated start date.
• Must be able to understand, read, write, and speak English.

Equal Opportunity Employer/Disability/Veterans

Salary: $38,000–$45,800 (as listed)