Specialist Support Officer

Role: Specialist Support Officer

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Location: Barnstaple

Salary: Up to £27,485 per annum, depending on experience plus Essential Car User Allowance.

Hours: 37 hours per week

Contract: Permanent

We are looking to recruit a Specialist Support Officer to join our Specialist Support Team to support customers with additional needs to maintain their tenancies. You will be responsible for providing outcome driven, preventative services within the North Devon area. You will work closely with internal and external teams, agencies and third-party service providers to ensure customers are able to access these services.

• Set up customer support package for customers to help support in maintaining their tenancies.
• Work with the Specialist support team leader on safeguarding for our customers.
• Develop a range of support services in conjunction with the Specialist Support team leader to which customers can be signposted.
• To work with customers with mental health needs that require support in independent living.
• Produce reports that may be required to evidence impact of support for customers.
• To work with other statutory and voluntary agencies to develop services that meet the local needs.

• You will have a passion for helping people and the ability to stay calm in a crisis.
• You will have 3 years experience of working directly with vulnerable people in a housing management environment. You will be able to work on own initiative, with minimum supervision.
• You will be able to assess and make sound judgement relating to a person’s needs and support requirements.
• You will have experience in working with Mental Health Services and with adults with specialist support needs.
• You will have experience of working within a customer focused environment, have excellent communication skills with an ability to manage challenging situations.
• You will be able to investigate statutory and legal obligations.
• A full driving licence is required.

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete an Enhanced DBS check.

Closing date:
Monday 16 February 2026 - 09:00

Interviews:
Monday 23 February 2026

Please note – Applications must include a CV and supporting statement.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you wish to discuss your application prior to submitting it, please contact the HR team on (phone number removed)