Receptionist, Administrative​/Clerical

The North Devon Adult Community Mental Health Team is seeking to recruit an enthusiastic, flexible and multi-skilled receptionist to join its busy administration team. The Team supports Mental Health Services across North Devon. The post holder will work 15 hours per week, on a Thursday and Friday based at the NDDH Health and Wellbeing Clinic.

The post holder provides administrative support across all services using the building, ensuring the effective operation of the office environment, front of house functions, and secretarial support to operational staff.

Manage reception duties, handling enquiries that may require researching information, and act as the first point of contact for all telephone calls.

The role involves frequent communication with a wide range of services and individuals, developing strong professional relationships both within the building and externally.

The post holder uses various manual and computerised systems, including room booking calendars, patient records and postal logging processes.

Signpost staff and visitors to appointments, inform teams of arrivals, and ensure timely responses. They also maintain the reception area, ensuring information is current, well stocked, accessible and professionally presented. All communication must comply with patient confidentiality requirements.

The post holder may act as the contact point during emergency situations, providing administrative coordination under the direction of a Senior Manager, including recording calls and logging responses. Training will be provided.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Please see the attached job description and person specification which will provide further information on this role.

• Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• ICDL (International Computer Driving License), or equivalent experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.
• Understanding and respect of confidentiality in the workplace.
• Previous experience of working in a Healthcare or Social Care administrative setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rota (15 hours per week)