Medical Receptionist

This is an interesting and demanding position for a medical receptionist to work four days a week from 8am to 6pm or 6.30pm.

We are looking for someone who is flexible, adaptable and able to cope with a busy workload as part of our large reception team. You must be comfortable dealing with multiple queries on a daily basis and also have the ability to problem solve.

You should enjoy patient facing contact and the responsibility of managing the front desk. You should have superior skills at prioritising your work and have excellent communication skills as well as demonstrating a caring attitude when dealing with patients on the telephone or in person.

Previous patient facing experience would be an advantage but initial training would be given to the successful applicant.

• Greet and assist patients upon arrival, ensuring a welcoming environment.
• Manage appointment scheduling and maintain accurate patient records following all data protection and safeguarding protocols.
• Handle incoming calls, triage forms and enquiries, providing clear communication and information.
• Collaborate with healthcare staff to ensure smooth office operations and patient flow.
• Process and code documents and respond to emails after suitable training.
• Uphold confidentiality, information governance, complete mandatory training and adhere to healthcare regulations at all times.

Brannam Medical Centre is a well-established, forward-thinking GP practice in the heart of Barnstaple, serving over 19,500 patients. With roots going back nearly 150 years, we re proud of our heritage and the place we hold in Barnstaple s community.

We are a leading training practice with a diverse, supportive team of skilled clinicians, nurses, HCAs, pharmacy team members and administrative staff. We combine continuity of care with modern, pro-active services including personal patient lists, health promotion, and a strong focus on prevention.

We value
teamwork, respect, innovation, and education
, and we re committed to maintaining a happy and high-performing working environment where both patients and staff thrive.

Join us in delivering high-quality, patient-centred care in a practice that values its people.

Answer the telephone and make patient appointments

Take and record requests for visits and deal with patient enquiries

General administration and clerical work as requested by the Reception Manager

Ensure paperwork is kept up to date in line with the busy workload

Assist with triage coordination and support patients with triage forms where required

Participate in new developments connected with the role of the receptionist

Assist with clerical and administrative tasks connected to other practice activities including supporting the Practice Administration Team

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice.

A willingness to develop and expand core knowledge on all aspects of IT through both in house and external training.

Receive and make telephone calls as required.

Take messages as appropriate.

Ensure total familiarity with appointment system in place.

Monitor effectiv eness of the system and report any problems or variations to the Practice Manager.

Assist patients who require information about the in house complaints procedure.

Be aware of NHS quality targets and support the Primary Care Team in achieving targets eg flu vaccination programme

Ensure clinical and non clinical administrative is forwarded to appropriate GP

Support locum GP and cover clinicians

Check and respond to emails as per Reception Manager, Patient Services Manager and Practice Manager.

Ensure diary entries and patient recalls for which you are responsible are kept up to date

Attend regular receptionist update meetings and training sessions

Maintain patient confidentiality and be aware of the Caldicott and Data Protection Principles

Any other reasonable tasks that might be requested from time to time

• Qualifications:
• GCSE or equivalent grade A to C or 5 to 9 in English and Maths
• Excellent verbal and written communication skills
• Strong…