Support Officer

We are looking for a compassionate and proactive Support Officer to deliver high-quality, person-centred support to older and vulnerable customer. This role is central to helping customers maintain independence, build life skills, and move towards sustainable, independent living in accommodation that meets their needs.

You will provide flexible, outcome-focused housing-based support tailored to each individual's goals, aspirations, and circumstances. Working across supported housing schemes and floating support services, you will assess needs and risks, develop and review support plans, respond to crises, and implement early intervention strategies to prevent escalation. You will play a key role in safeguarding customers and promoting wellbeing, safety, and independence.

Please note this is a part time role consisting of 18.5 hours per week.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics.

We are also proud to be a Disability Confident employer. Further information can be found at this link - (Use the "Apply for this Job" box below)./

• Deliver high-quality customer service and personalised housing-related support to older and vulnerable residents
• Promote independence, confidence and wellbeing, enabling customers to maintain their tenancy and live safely in their own homes
• Identify individual support needs and risks, including for customers with complex needs or challenging behaviours, and develop effective support plans
• Respond appropriately to crisis situations, implementing early intervention and prevention strategies to reduce future risk
• Liaise, coordinate and negotiate with a wide range of professionals and agencies including adult health and social care, care providers, children's services (where relevant), community organisations, and internal teams
• Support residents to access benefits, financial support, health services, social activities, and community resources
• Support and encourage participation in social, recreational, educational and wellbeing activities to reduce isolation and strengthen community connections

• A full manual UK driving license
• Experience with in support role (Desirable)
• Experience supporting vulnerable or older customers
• The ability to cope with challenging behaviour/resistance
• An awareness of safeguarding

• Starting salary of £12,874
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Field based role from our office in Barnsley
• You will be working 18.5 hours per week, Tuesday, Wednesday, Thursday 10am-2:30pm, Fri 9:30am-2:30pm
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.