Administration Officer - RightCare Single Point of Access

Overview

South West Yorkshire Partnership NHS Trust

Administration Officer - Right Care Barnsley Single Point of Access

The closing date is 12 February 2026

We are hiring! Are you enthusiastic, self-motivated, good at communicating, then join our team.

Right Care Barnsley SPA is based at Kendray Hospital and we are here to ensure that Barnsley residents receive the right care, in the right place at the right time.

This role receives patient referrals from a variety of sources including GPs, hospitals and Health Professionals. We process referrals to the appropriate area whilst liaising with clinical staff for advice to ensure that patients receive the right response to their care needs as quickly as possible.

We receive over 500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome.

We operate 365 days a year, working 8am to 8pm. You are required to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours inc. 30 minutes lunch. It is a 5 week rota equating to working 1 weekend in 5.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

Key duties are; receipt and distribution of patient referrals to the appropriate staff via telephone/email and Systm One as per departmental procedures and timescales, accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.

Experience in healthcare is not required as full training will be provided.

The successful candidates will demonstrate

• Good communication verbally and in writing
• Ability to work without direct supervision using own initiative
• Ability to work effectively as a team
• Excellent accurate typing and IT skills
• Ability to organise and prioritise workload effectively
• Ability to empathise and deal tactfully with families, service users and colleagues
• Sound understanding for confidentiality and relation to health care delivery
• Ability to work flexibly and be responsible to changing demands and frequent interruptions
• Ability to cope under pressure

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means we’re accountable to our members, who can have a say in how we’re run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues and volunteers to share this commitment.

We do reserve the right to close the vacancy before the advertised closing date if necessary, so please apply as soon as possible.

JOB SUMMARY

Service user contact…