Outpatients Booking Clerk

Weare seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in orderto provide an effective and efficient service.

Forthis role it is essential that you are educated to O level/GCSE Standard(grades 9-4), NVQ in Customer Care or Business Administration or equivalent,with experience of working in an outpatient department.

Withgood communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone orface to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with aflexible approach to work, pleasant personality and positive outlook.

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

The main role of the Outpatient Department is to provide both clerical and administrative staff and systems in order to maintain support to the Clinical teams

The booking of New Urgent and Routine appointments into the correct slots and rescheduling as appropriate.

To contact GPs for any missing referrals/ referrals not attached to the Electronic booking system (EBS)

Input Clinic Outcome Sheets onto Medway and arrange appointments for patients as directed by the clinical staff, ensuring patients are given/sent timely appointments. To ensure all patient outcomes are recorded on Medway, including any outpatient clinical coding and treatment status coding.

Ensure confidentiality at all times,answer telephone calls and relaying messages in a timely and appropriate manner, referring clinical queries to the relevant staff member.

Assisting with the duties of other outpatient clerical staff where appropriate.

To be flexible to the needs of the service/Department and Trust.

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated

Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be thebest Place to Work

We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone

We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities

There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship

Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction

We reserve the right to close positions early

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Please refer to the values-based recruitment guidance and associated documentation

• Educated to GCSE level or relevant equivalent experience

• Knowledge of Confidentiality and Data Protection
• Knowledge of Health and Safety
• Awareness of hospital practices standard operating procedures and adhering to Trust policies
• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe a time when you were under pressure but remained calm, compassionate and focused at work.

• Dealing with the public over the telephone, face to face and through letter
• Experience of General office work
• Experience of Medway
• Previous NHS experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.