Care Coordinator

We are looking to recruit Care Coordinators who will work as part of the multi-disciplinary team in the Barnsley Primary Care Network, building on our successful and existing model.

Role will be to work closely with PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient‑centred.

If a high number of applications are received this advert may be closed early.

The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.

The ideal candidate will have experience working in Primary Care and possess excellent communication and organisation skills, with a demonstrable passion for enhancing patient experience and outcomes.

The ability to travel to local care homes as part of the role is essential.

Barnsley Primary Care Network:

Barnsley has established one super Primary Care Network (PCN) of over 250,000 patients which includes all of GP practices across Barnsley. This is supported by six Neighbourhood Networks building on our successful and existing model of neighbourhood working; this enables us to maintain and focus on the specific needs of each local area whilst allowing integration at a borough wide level.

BHFare fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at syic and we will be happy to help.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

Key responsibilities

• Work with people, their families and carers, to improve their understanding of their condition.
• Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes and continuity of care.
• Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
• Signpost patients where appropriate to other additional roles within the PCN for example Social Prescribers and Health & Wellbeing coaches.
• Provide coordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined‑up service and the appropriate support from the right person at the right time.
• Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long‑term health conditions, and where appropriate, refer back to other health professionals within the PCN.
• Support the coordination and delivery of multidisciplinary teams with the PCN.
• Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision‑making conversations.
• Process and book appointments by telephone or written format as requested via practice.
• Process referrals to community nursing and other professionals.

• Good understanding of GDPR and confidentiality policies.
• Knowledge and understanding of Primary Care and Primary Care Network.
• Experience working with healthcare professionals and/or previous experience in a GP practice or in the primary care sector.
• Experience coordinating with multiple stakeholders or individuals to…