Customer Service - Senior Personal Banker

Customer Service - Senior Personal Banker

Nat West, Barnsley, England, United Kingdom

As a Senior Personal Banker in Barnsley, you’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting with more complex financial needs such as home buying and protection.

• Build great relationships with customers and promote our digital services.
• Act as a trusted expert, providing knowledge to help customers make the most of their money.
• Deliver the popular Financial Health check and ensure customers are fully informed about our products and services.
• Support customers via video banking from home or face‑to‑face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services that suit customers’ needs and help with mortgages, private banking, business banking and protection.
• Complete outbound care calls to grow and maintain relationships.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• Build rapport and trust with customers in both face‑to‑face and virtual environments and provide appropriate options.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

• Organised, self‑motivated, diligent individuals passionate about delivering excellent customer service.
• Motivated to develop your own career and meet branch and personal goals.
• Committed to improving standards for customers and simplifying banking.

Competitive salary starting at £26,350
, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Flexible shifts between 8am and 8pm, including bank holidays. The role requires flexibility in terms of shifts and hours worked.

Your journey starts with a comprehensive training programme, ongoing coaching and support, and the opportunity to study towards a recognised external qualification to open further career opportunities.

This job does not meet Skilled Worker visa sponsorship requirements.

Mid‑Senior level

Full‑time

Software Development