Apprenticeship Operations Manager

About Total Training Provision At Total Training Provision, we deliver training that transforms lives and strengthens businesses. We are guided by our values :
Trust, Excellence, Accountability, Collaboration, Service, Gratitude, and Innovation. Our vision is to deliver consistently outstanding learning experiences that support achievement, progression, and impact.

The Apprenticeship Operations Manager will lead a team of 10–12 Skills Coaches delivering apprenticeship standards across a range of sectors. The post-holder will ensure all delivery is compliant with the Education Inspection Framework (EIF), DfE Apprenticeship Funding Rules (2025–2026), and audit protocols. They will drive performance, uphold quality, and create a culture focused on learner outcomes, regulatory excellence, and sustained impact.

• Lead, coach, and hold Skills Coaches accountable for high-quality delivery aligned with company values and expectations.
• Set clear, measurable objectives linked to learner achievement, compliance, and contract performance.
• Conduct monthly performance reviews, 1 : 1s, and CPD planning to develop a capable and confident team.
• Monitor CPD completion and ensure delivery teams meet all professional development targets.

• Oversee and evaluate the intent, implementation, and impact of all apprenticeship programmes.
• Support staff to deliver a coherent, ambitious, and knowledge-rich curriculum aligned to each apprenticeship standard.
• Monitor teaching and learning to ensure that learners know more, do more, and remember more, evidencing learning progression and application in the workplace.
• Promote strong planning and execution of off‑job training, ensuring it meets minimum required hours and is evidenced properly.
• Support staff in preparing for deep dives, enabling them to confidently articulate curriculum design, sequencing, and learner progress.
• Ensure high standards in behaviour and attitudes, personal development, and safeguarding, in line with Ofsted’s expectations.
• Lead regular internal quality reviews and prepare for Ofsted inspections with evidence‑backed assurance.

• Ensure compliance with all elements of the DfE Apprenticeship Funding Rules 2025–2026, including :
  Learner eligibility and initial assessment Recognition of prior learning (RPL) and reduction of cost / duration;
  Training plans and timely progress reviews;
  Evidence of off‑job hours, TNP1 / TNP2 pricing, and English / maths support where applicable;
  Change of circumstances, withdrawals, breaks in learning, and completion processes.
• Validate that all apprenticeship records (including ILR, training plans, commitment statements, and eligibility checks) are complete, accurate, and compliant.
• Maintain robust evidence and audit trails to reduce risk of DfE clawbacks and funding recovery.

• Ensure all records and processes align with internal and external audit requirements :
  Ensure accurate ILR coding, funding band compliance, and appropriate use of public funds;
  Resolve data anomalies within 48 hours of detection;
  Ensure all documentation (meeting notes, reviews, reports) is uploaded and shared within 48 hours.
• Conduct internal compliance reviews and contribute to continuous process improvement to reduce audit risk.

• Deliver performance in line with Total Training Provision’s KPIs : 95% achievement rate; 100% progress review compliance; ≤5% audit errors, learners behind progress, or unfunded status; ≤5% documentation and quality assurance issues; 100% onboarding and ePortfolio setup within 4 weeks of enrollment.
• Achieve monthly financial targets, working to ≤10% behind contract profile and ensuring 1‑month payback on any early withdrawals.

• Ensure every learner and employer receives a professional and responsive service :
  Monthly employer progress reports;
  Quarterly progress and service reviews;
  Timely response to complaints or concerns;
  Satisfaction survey response rate ≥60% and satisfaction ≥95%.
• Embed British values, careers education, and…