Accounts Handler - Personal Lines

Accounts Handler - Personal Lines

Location:

London (N3)
Salary: £25,000 - £35,000 per annum (DOE)
Job Type: Permanent

Start Date:

ASAP

Ribble Recruitment is assisting a well-established insurance brokerage with the appointment of an Accounts Handler - Personal Lines. Ribble Recruitment is managing candidate sourcing, screening, and the initial stages of the recruitment process.

This is an excellent opportunity for an experienced Personal Lines professional to join a growing business where you will play a key role in supporting clients and ensuring their insurance needs are met through high-quality service and technical expertise.

You will act as a key point of contact for clients, working closely with underwriters and internal colleagues to deliver tailored insurance solutions. The role requires strong attention to detail, excellent communication skills, and a solid understanding of personal lines insurance products and regulatory requirements.

• Build and maintain strong client relationships, acting as the primary point of contact for enquiries and requests
• Understand clients' insurance needs and provide appropriate advice and solutions

• Handle policy enquiries, mid-term adjustments, and renewals
• Ensure accuracy of policy documentation, endorsements, and certificates of insurance
• Liaise with underwriters to negotiate and secure suitable coverage terms

• Analyse client risk profiles to identify gaps and opportunities for improved coverage
• Stay up to date with industry trends, emerging risks, and regulatory changes

• Ensure policies comply with industry regulations and contractual obligations
• Keep clients informed of regulatory changes and their potential impact

• Maintain accurate and well‑organised electronic client files
• Prepare and issue reports relating to clients' insurance portfolios

• Identify opportunities for upselling and cross‑selling appropriate insurance products
• Support wider business growth initiatives alongside colleagues

• Maintain strong knowledge of insurance products and best practice
• Participate in ongoing training and professional development
• Conduct peer quality checks on documentation to minimise errors and improve efficiency

• Undertake other reasonable duties as required to meet business needs

• Strong knowledge of insurance products, underwriting principles, and industry regulations
• Proven experience within Personal Lines insurance
• Excellent communication and interpersonal skills
• High level of accuracy and attention to detail
• Strong problem‑solving and analytical abilities
• Ability to work effectively as part of a team
• Proficiency in Acturis and Microsoft Office
• Commitment to ethical business practices and compliance standards

• Join a growing and reputable insurance business
• Competitive salary based on experience
• Supportive team environment with development opportunities
• ASAP start available