Band 3 Outpatient Front of House Receptionist

? To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.? To work closely with Supervisor, nursing and medical staff to ensure that anyissues in clinic are raised immediately to maintain an excellent level of service to patients.? The post-holder will work as part of the Outpatient's team, ensuring and efficient,high quality and timely service is provided.

This includes providing a welcoming and professional service to patients? To manage the booking of designated new & follow up clinics and ensure thatthese are booked efficiently and that any booking issues are raised immediately with supervisor , Service and medical staff to ensure patient care is not compromised.

We are looking for an Out-patient Front of House Receptionist to support Out-patient department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations.

You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy. Working shifts are 8am- 4pm and 10am-6pm - Monday to Friday.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website. Previous applicants need not apply.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

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Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

* Sponsorship is not offered for the post*

• Demonstrable ability to meet the Trust Values

• Good general education, including GCSE English grade "C" or above, or equivalent

• Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar.
• Knowledge / experience of computer systems

• Excellent customer care skills, including ability to use judgement, tact & diplomacy
• A high degree of accuracy and attention to detail
• Experience of prioritising own workload in a highly pressured working environment
• Knowledge of patient confidentiality and the Data Protection Act
• Ability to successfully manage and resolve difficult situations
• Excellent telephone manner
• Excellent communication skills, both written and spoken
• Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
• Good IT skills, including proficiency in the use of windows based applications
• Excellent organisational skills
• Experience of record keeping
• Experience of using own initiative to help solve a problem or improve a service
• Experience of team working

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,651 to £31,312 a yearper annum inclusive of HCAS