Dinner Train Reservationist

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday functions and day-to-day reservations.

Works with other reservationists to ensure customer information, including charges, is complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train.

• Serves as customer service for call-ins requesting to book or needing information
• Review upcoming excursion availability and special requests
• Assist with building seating chart for excursions
• Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add-on purchases, special‑occasion celebrations, etc.
• Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk‑ons, notifying the kitchen of changes & additions, checking depot readiness, turning on depot music, cleaning up depot after guests board, etc.
• Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
• Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.

Traveling and working on a moving train, limited lifting up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in the course of work.

Performs duties on a moving train and in an administrative office. Position requires irregular hours including nights, weekends and holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.

Entry level

Full‑time

Other

Rail Transportation