SaaS Customer Delivery Test Manager - Evinova

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges? Then Evinova might be for you!

Transform billions of patients’ lives through technology, data, and innovative ways of working.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes.

Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.

As a Customer Delivery Test Manager at Evinova, you will join Evinova’s SAAS Delivery team. You will develop customer delivery testing strategies to ensure Evinova’s delivery of SAAS solutions meets customer requirements with the highest standards of quality. You will be responsible for documentation of Evinova testing of our customer ready solution prior to delivery to Customer for UAT to meet project requirements.

You may represent Evinova in support of Customer UAT including adaptation of test scripts to meet Customer configuration and/or customer facing activities such as participation in Customer meetings.

This role will suit someone who thrives in a dynamic, fast-paced environment, can navigate emerging technology, AI and development landscapes, and isn’t afraid to roll up their sleeves to ensure successful project delivery.

• Customer-Focused Testing Strategy: Define and execute test strategies tailored to specific customer implementation projects, covering integration, configuration, and UAT.

• Delivery & Go-Live Readiness: Lead project level QA efforts including execution of testing to ensure that customized SaaS solutions meet quality standards and business goals, enabling a smooth go-live for customers.

• Own out of the box test scripts: in partnership with core product test manager for each product release to support Customer testing.

• Support Customer UAT process: Adapt out of the box test scripts based on customer’s configuration of the base product in support of Customer UAT.

• Stakeholder Management: Provide customers with clear testing guidance, helping to manage expectations, and act as a bridge between the customer and internal teams to resolve customer questions about the product, test scripts and test outcomes throughout the customer testing phase.

• Defect &
  
  Risk Management:
  
  Identify, document, and manage bugs in collaboration with internal team to avoid customer deployment delays.

• Team Leadership: Lead effort to automate testing for customer delivery and develop best practices.

• Project Documentation: Finalize all internal testing documentation for customer deployment, ensuring all SLAs are met and the product is ready for handover.

• Evinova SaaS Delivery: Develop a deep understanding of Evinova SaaS products and roadmap in support of ensuring thorough testing of all requirements during initial implementation and in support of system upgrades and/or updates to the system, integrations and/or data post implementation. Support successful implementation for Customer through representation of Evinova during Customer UAT, including participation in Customer UAT efforts and ongoing management of UAT findings in collaboration with internal Evinova teams.

• Team Leadership: Guide and mentor delivery team in testing best practices.

• Stakeholder
  
  Collaboration:
  
  Partner with IT, business units, and vendors to define testing requirements. Maintain a strong partnership and collaboration with internal data science/engineering at the platform level, including capture and knowledge share of customer feedback to internal stakeholders.

• Process Improvement: Develop and refine delivery playbooks, checklists, and automation tools to…