Senior Implementation Specialist German Speaker

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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As a Senior Implementation Specialist – Travel & Spend, you will lead end-to-end onboarding and implementation projects for SMB and mid‑market customers across our Travel and Spend product suite. You will act as a trusted partner to customers, guiding them from project kickoff through go‑live and early adoption, ensuring fast activation, seamless integrations, and a world‑class onboarding experience.

You will combine strong project management skills, financial and change-management expertise, and technical acumen to configure solutions that meet customer needs and drive long‑term success. Working closely with stakeholders across finance, travel, HR, IT, and external partners, you will ensure customers are set up to book travel and manage expenses efficiently from day one.

• Lead end-to-end implementation and onboarding projects
  , from initiation through go‑live and handover, ensuring alignment with customer requirements, timelines, and success criteria.

• Act as the primary point of contact for customers during implementation, maintaining clear, proactive communication and managing expectations throughout the project lifecycle.

• Gather, analyze, and translate customer business requirements into actionable configurations and implementation plans, advising on best practices.

• Configure the Travel & Spend solution
  , including policies, workflows, standard per diems, and other core settings.

• Drive rapid activation and adoption
  , enabling early travel bookings and expense activity.

• Coordinate and align stakeholders across finance, travel, HR, IT
  , and external project managers or partners.

• Set up, test, and troubleshoot plug‑and‑play ERP integrations (e.g. Spend export files, DATEV, Xero).

• Configure and support SSO, HRIS, and SCIM integrations
  .

• Identify and mitigate risks, proactively addressing potential challenges to minimize impact on timelines and deliverables.

• Develop and deliver training sessions for end users and customer administrators to ensure a smooth transition and long‑term success.

• Ensure rigorous testing and quality assurance to validate functionality, performance, and reliability.

• Deliver a consistently exceptional customer experience throughout the onboarding journey.

• Proven experience leading software implementation or onboarding projects
  , ideally in a SaaS environment.

• Strong project management skills
  , with an organized, structured, and analytical approach to work.

• Solid financial and process understanding
  , particularly related to expense management, travel, or adjacent finance workflows.

• Technical acumen and hands‑on experience supporting integrations (ERP, SSO, HRIS, SCIM or similar).

• Excellent communication, stakeholder management, and problem‑solving skills
  , with the ability to adapt your style to different audiences.

• A solution‑oriented,…