AI Operations Envangelist

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as AI Operations Envangelist
. Our goal is to make the way to and in Germany as easy as possible for international students. If you’re passionate about using AI to solve real-world operational challenges and improve the customer experience, we’d love to hear from you!

You will:

• Take operational challenges (e.g., high-volume account issues, repetitive tasks, ticket follow-ups) and build AI-based solutions that remove manual workload.
• Design, implement, and maintain intelligent workflows that improve speed, accuracy, and reliability across departments.
• Create and deploy AI-powered assistants or automations to support customer operations throughout the product lifecycle — from application to closure.
• Experiment with new AI capabilities to improve turnaround time, efficiency, and customer satisfaction.
• Collaborate closely with Operations and Technology teams to translate real pain points into working AI solutions.
• Monitor and refine AI systems, ensuring they perform reliably and comply with data protection and privacy standards.
• Document workflows, logic, and outcomes for transparency and operational continuity.
• Champion an “AI-first” culture by sharing insights, demonstrating impact, and promoting adoption across teams.

• You have 3+ years of experience in operations, automation, or AI-driven solution design.
• You have a strong understanding of how AI can be applied to business operations and customer support challenges.
• You have a track record of implementing solutions that reduce manual work or improve service efficiency.
• You are comfortable working with data, logic flows, and system integrations.
• You are analytical, detail-oriented, and focused on measurable outcomes.
• You have excellent communication skills in English and can collaborate with both technical and non-technical colleagues.
• You are proactive, curious, and self-driven (eager to test, learn, and implement new ideas).
• PLUS: experience in Fintech or any operational environment involving verification, onboarding, or service management is a strong advantage.

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly:
  The chance to solve an actual problem