Dutch Technical Support Agent

Do you have a technical background or interest? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

What will you be doing?

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B).
• Assisting new customers (merchants) with technical set-up of their account.
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations).
• Ensuring continuity of the merchant business by responding quickly and correctly.
• Providing additional product information.
• Maintaining a strong customer relationship.
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

What are we looking for?

• Native-level proficiency in Dutch (both spoken and written).
• Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
• 1-2 years of work experience in technical support / customer service in a technical environment.
• Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
• A high school diploma or equivalent qualification is required.
• Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

What we offer?

• Multicultural, fun, and friendly work environment.
• Hybrid working model.
• Internal growth opportunities (amazing opportunities for career progression).
• Staff incentives and reward schemes.
• Permanent position and competitive salary.
• Unlimited coffee, fresh fruit during office days.
• Free online Spanish lessons (outside working hours).
• Free PT-sessions.
• Comprehensive support for mental health and well-being.

Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.