Cell Therapy Patient Operations - Associate Director, Territory Operations Managemen

Cell Therapy Patient Operations - Associate Director, Territory Operations Management
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The Associate Director – Territory Operations Management (AD-TOM) is responsible for expanding AZ cell therapy territory and developing new therapeutic areas in cell therapy oncology. The role demands developing in‑depth knowledge of cell therapy treatment center operations and maintaining a strong focus on delivering patient‑centered solutions. The AD‑TOM provides operational and clinical information on operationalizing AZ trials and commercial products to physicians and other healthcare providers, leads cell therapy activation activities for AZ’s trials and commercial sites, and monitors activities focused on providing operational, quality, and clinical oversight post activation.

The AD‑TOM is a remote, regional based role reporting to a Regional Operations Director (ROD).

Accountabilities

Develop and maintain relationships with key stakeholders at the sites assigned to the territory.

Establish and support the service line to align AZ’s clinical and commercial ambitions.

Act as the site’s primary cell therapy operations readiness point of contact for the AZ multidisciplinary teams and collaborate with Supply Chain to align AZ logistics, processes, and operations with site needs.

Provide knowledge and expertise around AZ’s products and processes to all customer stakeholders.

Oversee operational and quality oversight, patient/cell product modeling, and field quality support of sites in the assigned regions.

Lead operational meetings with physician leadership from multiple disciplines to establish patient models supporting AZ’s trials and commercial products.

Lead cross‑functional meetings with nursing, laboratory, pharmacists, quality, and operational champions to develop product and patient workflows for AZ’s trials and future commercial products.

Maintain collaboration and communication with the AZ Cell Therapy Hub and cross‑functional partners to ensure appropriate management of customer healthcare centers and clinical care related to AZ’s cell therapy portfolio.

Provide exemplary customer service while building business relationships with clinical and operational leaders at the sites.

Lead the site activation process using risk‑based tools for certification, training, and monitoring.

Develop and execute training of site HCPs related to product needs and ensure access to COI/COC is provided to trained individuals in collaboration with the AZ Cell Therapy Hub.

Oversee the chain of identity and chain of custody at the site.

Support and own quality records (deviations, CAPA, change control, etc.) in collaboration with the AZ Cell Therapy Hub and QA.

Qualifications

BA or BS degree or equivalent experience.

At least 8 years of experience in cell therapy with progressive responsibility.

Proven ability to understand cell therapy service lines, infrastructure, resourcing, costs, and quality metrics.

Extensive experience driving operational delivery to timelines, cost, and quality.

Experience leading delivery through collaboration with internal and external providers.

Excellent knowledge of cell therapy standards and regulations.

Experience in selection and oversight of external providers and development/review of contracts.

Desirable

Bachelor’s degree in Nursing, Life Sciences, or Business.

Program management / quality qualification (e.g., PMP, CPHQ).

Experience working in a cell therapy program.

Experience across the product life cycle and multiple therapeutic areas.

Experience of early phase clinical delivery.

Experience with Salesforce or other customer management software systems.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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