Workplace Solutions - Customer Service - Finnish​/Swedish Language

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad‑hoc training and education to users as well as contribute to Knowledge base articles
• Maintain contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

• Excellent customer service skills in telephone and email etiquette in Swedish or Norwegian
• Strong problem‑solving skills
• Client focus, interpersonal skills and ability to network
• Proactivity and continuous improvement mindset
• High level of technical skill in field of expertise
• Requires a high degree of discretion and judgement
• Passion for learning new things every day and a continuous improvement mindset

• University degree in Economics, Finance or equivalent work experience desired
• Experience in a customer service role, preferably in financial services or software industry
• Experience with contact centre solutions
• Fluency in Finnish and Swedish preferred
• Other languages advantageous (e.g., Czech, French, German, Polish, Arabic)