Customer Success Executive - German Speaking

About Biz Away

Here at Biz Away, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then Biz Away is the company you have been looking for. 🤩

We are looking for a driven and enthusiastic Customer Success Executive (m/w/d) , who desires to contribute to the growth and success of our Sales Team.

• Manage and grow a portfolio of existing clients
• Onboard new corporate clients of our platform, to make sure they are 100% up and running
• Craft high-level onboarding documentation like user guides, videos, training materials, etc.
• Identify client growth opportunities and hit upselling targets
• Monitor and report existing and potential threats, to help us maintain our 0 churn rate
• Define Quarterly OKRs with the Customer Success Team Lead
• Work with the whole Sales Team in a positive feedback loop
• Proactively propose actions, strategies and campaigns to improve internal processes and enhance growth

• Fluent in English and German
• 1+ year experience working in a B2B account management / customer success role
• Hunger: you are not afraid of challenges and you are eager to learn something new every day
• Proactivity: you actively propose value-creating solutions and are not afraid of mistake
• Flexibility: you are comfortable working in a fast-changing environment with few certainties

• Previous experience in fast-growing start-ups
• Any other language is a plus

• ✈️ A seat on a scale-up with skyrocketing growth
• 💰 Attractive compensation, including equity in the company
• 📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• 🌍 Multicultural and international team
• 🙌 Collaborative and smart environment to work and learn
• 🍻 Free coffee to kick-start your day and free beers to celebrate together
• 🏢 Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

Biz Away avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.