Order Management Representative

Essential Duties and Responsibilities

• Receives customer orders via the customer directly, from the sales rep, from a customer portal or from eCommerce.
• Ensures that all information is properly entered in ERP to be able to execute the customer order.
• Verifies customers who place orders are properly set up in M3 as a customer, and coordinate with stakeholders where necessary to ensure new customer setup is completed.
• Verifies product setup for new and existing product purchases. If products are not set-up, coordinate with the PUs to ensure that products are properly set-up for execution.
• Verifies customer pricing is setup for the products that are on the purchase order, and coordinate setup with the business where necessary.
• Assesses which is the appropriate order flow and manage the order entry process to ensure accurate transactions across business entities.
• Confirms that customer purchase orders conform to our requirements and verify their accuracy against the customer pricing and/or quotation.
• Delivers the initial order confirmation to the customers.
• Supports with processing transactions from eComm portal where appropriate.
• Resolves customer claims following PU review, with (e.g) credit and re-bills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.
• 3-5 years of experience in customer service or other customer-facing role

• Experience in Oracle and M3 or similar system a plus
• Self-starter, highly motivated with excellent business-wide communication skills.
• Ability to work self-directed and prioritize a wide range of projects or requests on an ongoing basis.
• Proficient computer skills. Familiarity with Microsoft Office Suite.
• Ability to quickly acquire knowledge of technical products.
• PC/desk work including reading/typing. Ability to work flexible schedules/extended hours on occasion to collaborate with partners in Europe and Asia. Occasional travel to visit customers or consultants.
• Ability to travel