Customer Service Representative; Spanish & English -speaking - On-site TE

Puesto: Customer Service Representative (Spanish & English -speaking) - On-site TE03
Customer Service Representative (Spanish & English
-speaking) - On-site TE03 page is loaded## Customer Service Representative (Spanish & English
-speaking) - On-site TE03locations:
ESP Barcelona - C/ de la Selva de Mar, 129time type:
Full time posted on:
Posted Yesterday job requisition :
R1708864

Job Title:

Customer Service Representative (Spanish & English
-speaking) - On-site TE03

Job Description
** Experience the power of a game-changing career
** countries.  If you’re looking to grow and be inspired, as a
** Customer Service Representative in Barcelona (On-site),
** you will be part of our team of game-changers who are powering the brands of the future in electric cars.
** Career growth and personal development
** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
** What you will do in this role
** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a
** Customer Service Representative
** on our team, you will:

- Handle inbound calls from customers (via phone, email, voice email, chat, whatsapp, RRSS or other communication channels) and resolve user requests
- Record call details in call management systems and provide response and resolution within the SLA
- Keep informed of product and service updates by showing expertise to serve customers  - Escalate potential service issues to the management team
- Ensure that the contractual SLA is maintained
** Your qualifications
** We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual in Spanish and are fluent in English
- You have user level computer skills in Windows/MS Office
- You have customer service skills: ability to listen and understand the needs of customers  - You have the ability to take ownership of calls and progress to resolution or escalate the call to resolution  - You have excellent oral and written communication skills
** What’s in it for you
** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and  this role, we offer benefits that help support your
** unique lifestyle:**- Full- time 39 hours/week permanent contract:
Monday to Friday 09:00-17:00, rotative Saturday 08:00-16:00
- Salary of 19.623 euros gross/year + up to 1.200 euros gross/year bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on

- Career development programs and specialized courses
** Experience the best version of you!
** At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
** Concentrix is an equal opportunity employer
** We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1708864

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)
Time Type:

Full time
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