German-Speaking Account Manager – Customer Success & Optimization

German-Speaking Account Manager – Customer Success & Optimization

Location: Barcelona, Spain
Work Model: Office-based (with potential future hybrid model)
Schedule: Full-time, 39 hours/week
Salary: €30,000 gross/year
Performance Bonus: Up to €3,500 gross/year
Relocation Support: Available for candidates relocating from outside Spain

We are looking for a German-speaking Account Manager – Customer Success & Optimization to join a dynamic team in Barcelona within the property & hospitality sector
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In this role, you will focus on client retention, account optimization, and growth by building strong relationships and delivering value-driven solutions. If you are performance-oriented and passionate about customer success, this could be your next career step.

Manage relationships with newly onboarded and existing clients

Proactively address client needs to improve satisfaction and sustainability

Provide tailored account optimization strategies

Strengthen long-term partnerships and drive retention

Use CRM and customer success tools to manage and track accounts

Meet or exceed outreach and engagement KPIs

Manage a pipeline of high-value accounts with growth objectives

Act as the Voice of the Customer (VoC) to support product/process improvements

Collaborate with sales teams, program managers, and stakeholders

Stay up to date with industry trends and tools

Participate in ongoing training and professional development

1–2 years of experience in Customer Success, Account Management, or similar client-facing roles

BA/BS degree or equivalent practical experience

C2 level of German

Strong communication, relationship-building, and problem-solving skills

Proven ability to meet or exceed performance targets

Strong organizational skills and ability to manage multiple accounts

Experience with CRM platforms (e.g., Salesforce or similar tools)

Background in hospitality, property management, or related industries

Strong emotional intelligence and solution-oriented mindset

Entrepreneurial thinking and proactive attitude

Analytical and critical thinking skills

Team collaboration skills

Competitive salary: €30,000 + up to €3,500 bonus

Relocation package for candidates outside Spain

Continuous training and certifications

Clear career progression opportunities

Modern office in a prime Barcelona location

If you are based in or open to relocating to Barcelona and ready to grow in Customer Success & Optimization, this could be your next opportunity!