Customer Success

About Us

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

After Ship integrates seamlessly with ecommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on After Ship to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

As a Bilingual (French & English) Customer Success Manager (CSM) based in Barcelona, you will be the primary point of contact for our enterprise customers with lower ARR accounts. Reporting directly to the Manager of Customer Success, you will collaborate closely with Technical Account Managers, Renewals Manager, Product, Sales, Marketing, Partnerships, and Enablement teams to ensure our customers achieve their goals using After Ship’s platform.

You will guide customers through onboarding, adoption, and ongoing engagement, delivering meaningful business value through regular check-ins, business reviews (QBRs), and proactive guidance. You will also contribute to renewals, adoption of our products, and overall customer retention.

• Thoroughly understand all aspects of the After Ship platform in order to explain the technology to all types of users.
• Lead onboarding and adoption of After Ship solutions for assigned enterprise accounts.
• Collaborate with Technical Account Managers to ensure smooth implementations and customer satisfaction.
• Prepare and deliver Quarterly Business Reviews (QBRs), highlighting account performance, drive value, discovery, insights, and growth opportunities.
• Act as the customer’s trusted advisor, providing best practices, guidance, and proactive solutions.
• Coordinate cross-functionally with Sales, Solution Architects, Engineers, Product, and other teams to elevate and resolve issues and deliver value.
• Monitor and drive key metrics, including ARR renewal, customer retention, product adoption, and customer satisfaction.
• Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.

• 2+ years of experience in a customer-facing, technical role in SaaS, ideally in eCommerce or marketing automation.
• Strong customer-facing skills, radiating professionalism, poise, and enthusiasm.
• Ability to understand technical solutions and explain them in simple terms to customers.
• Proven track record managing multiple accounts and delivering projects simultaneously.
• Strong communication, presentation, and relationship-building skills.
• Experience creating and delivering business reports, preferably QBRs.

• Fluent in English and French (required).
• Located in Barcelona, Spain, with experience working in international teams.

Hybrid, Barcelona-based, with access to a private office space at Aticco Urquinaona. Minimal travel may be required.

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, After Ship is built on curiosity, creativity, and collaboration. We’re a…