Customer Service Representative; Danish-speaking - On-site - Electrical Automotive Industry XM

Puesto: Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01
** Experience the power of a game-changing career
** If you’re looking to grow and be inspired, as a
** Customer Service Representative in Barcelona/ Valencia or Malaga (On-site),
** you will be part of our team of game-changers who are powering the brands of the future in electric cars. This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
** What you will do in this role
** As a
** Customer Service Representative
** on our team, you will:

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands   - Log call details onto call management systems and provide response and resolution within SLA   - Maintain service and product knowledge and expertise associated with applications specific to individual customers   - Ensure contractual SLA is maintained   - Provide cover for other Agents in their absence, either within the same team or across teams   - Understand and comply with administrative duties including holiday, sickness and overtime   - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
** Your qualifications** - Are proficient or bilingual in Danish and are fluent in English   - Have 1 year working experience in Customer Service   - Posses working knowledge of IT Platform, equipment, and applications:
Windows/MS Office/ internet configuration   - Have good disposition to work in a customer service environment   - Can take ownership and progress calls to resolution or to escalate call to resolution   - Experience in the automotive industry   - Have working experience with electric vehicles or possess your own Don’tWe’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply.

We’ll do our best to match you with the right job, whether it’s this one or another  this role, we offer benefits that help support your
** unique lifestyle:**- Full-time 39 hours/week permanent contract:
Monday to Friday 08:00 to 18:00   - Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus   - Central location in Barcelona, Valencia or Malaga  - Full paid training on the company and the project you'll be working on   

- Career development programs and specialized courses
** Experience the best version of you!*
* * We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*#

** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.  But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,  and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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