German-Speaking Account Manager – Customer Success & Optimization

German-Speaking Account Manager – Customer Success & Optimization*

Location: Barcelona, Spain
Work Type: On-site (with potential hybrid model)
Schedule: Full-time (39h/week)

We are looking for a German-speaking Account Manager to join a dynamic team in Barcelona
. In this role, you will focus on customer success, retention, and account optimization
, supporting clients while helping them improve performance and grow their business.

You will build strong relationships with customers, optimize account performance, and identify opportunities for growth through product and process improvements.

Account Management & Client Success

Provide ongoing support and relationship management for new and existing clients

Build strong long-term partnerships and ensure high customer satisfaction

Proactively address client questions, concerns, and needs

Support clients in optimizing account performance and improving service quality

Manage a portfolio of accounts and monitor account performance

Use CRM and customer success tools to track progress and manage workflows

Meet outreach targets and engagement KPIs

Ensure consistent progress toward client growth and retention goals

Identify opportunities for account growth and operational improvements

Collaborate with internal teams and stakeholders to deliver the best results

Stay updated on industry trends and new tools

Participate in training, development, and knowledge-sharing initiatives

1–2 years of experience in Customer Success, Account Management, or a client-facing role

BA/BS degree or equivalent practical experience

C2 level of German and proficient English

Strong communication, relationship-building, and problem-solving skills

Proven ability to work in a performance-driven environment

Strong organizational skills and ability to manage multiple accounts simultaneously

Excellent written and verbal communication skills

Experience using CRM platforms (e.g., Salesforce or similar tools)

Background in hospitality, property management, or related industries

Strong analytical and problem-solving abilities

Ability to improve processes and identify opportunities for growth

Emotional intelligence and strong interpersonal skills

Solution-oriented mindset and proactive approach to challenges

Ability to collaborate effectively within cross-functional teams

Up to €3,500 performance bonus/year

Relocation support for candidates outside Spain

Referral program with bonuses for successful referrals

Continuous training, certifications, and career development opportunities

Clear career growth path within an international environment

Modern office location in Barcelona near the waterfront