AP Backend Executive; call center

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

The mission is to ensure that the supplier calls and emails are properly addressed on time, assuring the E2E process in an accurate manner providing the highest service to the external clients.
This position will control the suppliers inquiries, requests to assure that we are compliant with payments while giving an outstanding service to our external clients.

• Fast and effective response to inbound calls/emails.
• Providing the best‑in‑class supplier service based on a fine understanding of the nature of Accounts Payable.
• Close cooperation with our Accounts Payable Department, Treasury, internal users to solve the situation.
• Escalate potential issues.
• Ensure contractual SLA is maintained (48 hours to answer emails).
• Ensure the E2E supplier service process.

• Customer orientation
• Strong attention to detail.
• Strong analytical and problem‑solving skills
• Flexible and autonomous.
• Initiative, highly proactive and adaptable approach.
• Solution oriented.
• Real capability to listen to customers, understanding of their needs.

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.

Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.