Account Manager

Updated:
May 15, 2025 - The Account Manager cultivates a robust network within the retail sector, staying abreast of market trends to seize opportunities efficiently. Utilizes Salesforce to manage acquisition pipelines and refine pilot phases for newly onboarded clients, setting critical performance indicators to solidify foundational partnerships. Leads internal project teams, ensuring high service standards and strategic partnership development to drive business growth and client satisfaction.

• Networking:
  Create a strong network within the retail market and be aware of market developments to grasp opportunities.
• CRM Management:
  Use Salesforce in order to execute the acquisition pipelines and optimize pilot phases of newly acquired clients.
• KPI Setting:
  Set KPI’s together with clients for the pilot phase such as liquidity to set the base of a strong partnership.
• Client Feedback:
  Provide updates and feedback of (new) clients for the optimization of product and processes.
• Opportunity Management:
  Follow-up (automated) opportunities within portfolio to boost business.
• Revenue Generation:
  Drive revenue through new business, reactivation, cross- and upselling.
• Client Service:
  Provide high service to make sure (new) retail clients have the best experience and are able to use Temper the right way.
• Partnership Development:
  Setting up partnerships and campaigns for referrals and retail clients.
• Business Planning:
  Create monthly, and quarterly plans on expected new business and new pilots.
• Trend Recognition:
  Recognize industry trends.
• Data Analysis:
  Analyze data to translate client performance and customer requirements into expectations as well as actions and plans.
• Pilot Evaluation:
  Evaluate pilots with new clients.
• Leadership:
  Provide internal leadership on an account or projects, including publication planning, meetings and events, digital.
• Relationship Building:
  Develop and maintain strong working relationships with team members/freelancers and other third-party suppliers to provide coherent, high-quality client service.
• Editorial Support:
  Develop strong relationships with the editorial teams to support them in quality delivery and ensure smooth running and optimal communication within the extended team and with clients.
• Team Management:
  Manage, lead and motivate Client Services team members, adhering to Company policies and procedures.
• Project Management:
  Develop and maintain project critical paths, ensuring all resources are in place to meet delivery milestones.
• Direct Reporting:
  Reports directly to the Commercial Director.
• Client Support:
  Provides professional and courteous support for clients and external suppliers through phone or email communications, resolving tickets or calls, and timely escalating complex concerns to the Account Manager.
• Policy Adherence:
  Is acquainted with team policies and procedures to ensure accurate delivery of clients' orders, branding, and specifications at high quality.
• Product Knowledge:
  Acquires fundamental knowledge in products and procedures relating to external supplier guidelines.
• Communication:
  Communicates client information, concerns, or requests frequently to the relevant Account Manager or internal teams.
• Professional Development:
  Participates in cross-training and actively seeks further knowledge about clients, systems, products, and processes to enhance customer relations.
• Relationship Management:
  Establishes and manages relationships with potential and existing customers.
• Sales Negotiation:
  Negotiates and closes deals with customers.
• Issue Resolution:
  Resolves technical and business issues.
• Customer Monitoring:
  Monitors customers’ accounts to retain them.
• Market Expansion:
  Reaches out to new markets and discovers new business opportunities.
• Opportunity Development:
  Collaborates with marketing and sales to identify and leverage new opportunities.
• Team Management:
  Manages a small team of employees.
• Project Leadership:
  Is responsible for project management and provides all relevant job information to clients and the agency team.
• Integrated Communication:
  Understands the agency’s integrated offerings and has a deep…