Product Manager - Hybrid

Product Manager (Hybrid)

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking a Product Manager to join our CX Automation team in Barcelona (hybrid) to drive the development and execution of our product strategy, working with cross-functional teams to deliver high-quality products that exceed the expectations of our customers. If you're ready to soar, we're ready to take you there.

Join the world's leading travel subscription platform

Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017.

More than 100 million searches per day on our websites - more than 6 billion AI daily predictions

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

We're the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.

This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Product Manager in the CX Automation Team you will be in charge of:

• Jointly with the Product Director, drive the strategy for new and existing products.
• Identify new opportunities and collaborate with stakeholders to come up with creative and mutually beneficial solutions to business and consumer problems.
• Build/Support the creation of business cases to support new initiatives as well as prioritizing the road map for the next set of products and feature enhancements.
• Lead cross-functional teams to conceive and develop new product concepts, establish development milestones, and manage the development, implementation and subsequent rollout.
• Balance business requirements and consumer experience to build best-in-class inventory.
• Manage multiple projects and details without losing sight of the ‘big picture’.
• Be self-directed and able to move forward in a fast-paced, somewhat ambiguous environment.
• Be able to manage an increasing amount of pressure without passing over to the team and colleagues.

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• 5+ years of relevant work experience in product development or strategy consulting.
• Ideally some experience in the travel industry.
• Ideally some experience with customer service automation processes and AI-driven customer support solutions
• Demonstrated ability to manage and develop high performing teams.
• Strong analytical and quantitative skills, with a demonstrated ability to use numbers and metrics to back up assumptions and evaluate outcomes.
• Ability to juggle multiple priorities in a fast-paced, dynamic environment, with a strong bias for action.
• Excellent verbal and written communication skills, capable of interacting across all levels of the organisation and with external partners.

• Experience with Applied AI Tools:
  Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.
• Experimentation Mindset:
  Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.
• AI-Enhanced Problem Solving:
  Ability to effectively leverage AI tools to streamline processes, and enhance productivity.
• Adaptability and Learning Agility:
  Enthusiastic about continuously learning and quickly…