Senior Software Engineer; Customer Service

About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

We are looking for a Senior Software Engineer who is first and foremost a problem solver. Someone who uses engineering — across backend, frontend, data, infrastructure, and AI — as a toolbox to solve real customer and business problems.

• Real, meaningful problems that directly impact customer experience.
• Freedom to choose the right tool for the problem, including AI.
• A team that values initiative, ownership, and impact over titles and silos.
• Scale‑up challenges with room to influence architecture, product, and ways of working.

If you’re looking for challenging problems, autonomy, and growth — welcome! 🙂

• Build features that anticipate customer needs and remove friction before questions arise.
• Make critical information (e.g. flight details, trip changes, add‑on excursions) clear, timely, and accessible across app, web, and communication channels.
• Design systems that reduce uncertainty and increase trust through smart automation and clear user experience.

• Help design and build AI‑powered chatbots and voicebots to maximize self‑service and reduce manual support.
• Automate inbound and outbound customer communication related to trip changes (flights, hotels, schedules).
• Apply AI pragmatically to classify, route, resolve, or fully automate customer interactions.

• Work closely with the whole team to refine problems before writing code.
• Use data to validate assumptions, measure impact, and continuously improve solutions.
• Actively participate in shaping product decisions, not just implementing tickets.

• Solve complex customer and operational problems using end‑to‑end engineering thinking.
• Design, build, and iterate on systems spanning backend, frontend and AI components.
• Proactively refine tasks, suggest better solutions, and challenge assumptions when needed.
• Collaborate with Product, Data, and Customer Service teams to deliver measurable outcomes.
• Use AI tools daily to accelerate development, improve quality, and explore better solutions.
• Maintain high standards of code quality, reliability, and scalability while moving fast.
• Strong problem‑solving mindset — you enjoy ambiguous problems and figuring out the best path forward.
• Highly effective use of AI in daily work (coding, debugging, designing, analyzing, automating).
• Product‑oriented thinking: you care about why you’re building something, not just how.
• Comfort working across multiple technologies and learning new ones as needed.
• Solid knowledge of RESTful API design, development, and integration best practices.
• Experience working with event‑driven architectures (EDA) and message‑based communication between services.
• Familiarity with Domain‑Driven Design (DDD) and clean architecture principles.
• Working knowledge of CI/CD pipelines and version control best practices using Git (Git Hub Actions or similar).
• Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainability.
• Familiarity with observability practices — including logging, monitoring, and tracing — to ensure visibility and reliability across distributed services.
• Excellent collaboration and communication skills to work effectively within cross‑functional teams.

• Backend: PHP and/or C# (or equivalent experience)
• Frontend:
  React, React Native
• APIs, integrations, and system design
• AI tools, LLMs, automation workflows
• Data‑informed decision making
• Proven ability to design and integrate RESTful APIs…