Sales Associate III - Baraboo, WI

Baraboo, WI, USA – Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. The Sales Associate role is integral to the store’s success, driving excellent customer service and sales performance.

• Deliver a personalized, high‑impact customer experience, building ongoing relationships.
• Represent Coach as a brand ambassador, maintaining the Coach style guide and visual merchandising standards.
• Drive sales through clienteling, sourcing new customers, and maintaining productive, long‑term relationships.
• Utilize Coach’s tools and technology to support relationship building and clienteling.
• Partner with management to create short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Apply product knowledge, pricing and promotional strategy, and cross‑sell relevant add‑ons to meet customer needs.
• Operate the sales floor and backroom, complete daily operational tasks, keep the floor clean, and manage inventory and replenishment.
• Maintain a calm and professional demeanor at all times, supporting a team‑selling environment.

• Experience: 1‑3 years of previous sales experience, preferably in a luxury retail service environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical skills: Knowledge of cash register systems, basic computer skills (iPad/laptop, mobile POS, internet), walkie‑talkie, and product release sheets.
• Physical requirements: Ability to lift up to 25 lbs, up to 50 lbs at times, climb, bend, kneel, and operate the sales floor and stockroom at a fast pace.
• Schedule: Ability to work a flexible schedule, including nights, weekends, holidays, and high‑traffic retail days.
• Competencies: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity.

• Courage: Provides actionable feedback, faces people problems directly, and takes negative action when necessary.
• Creativity: Generates new ideas and connects unrelated notions.
• Customer Focus: Meets internal and external customer expectations and builds trust.
• Dealing with Ambiguity: Adapts to change, acts without the total picture, and handles uncertainty.
• Drive for Results: Exceeds goals, is top performer, and drives results.
• Interpersonal Savvy: Builds rapport, uses diplomacy, and diffuses tense situations.
• Learning on the Fly: Learns quickly, experiments, and improves from successes and failures.

Tapestry, Inc. is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to any protected basis prohibited by applicable law.