Front Desk Manager

Overview

S&L Hospitality, along with the Fairfield Inn & Suites, is currently accepting resumes for a Front Desk Manager in Baraboo, WI. Ideal candidates will have previous guest service and hospitality experience, a level of comfort with using (and willingness to learn) various software to manage labor, timecards, and scheduling, revenue management experience and the availability to work occasionally on evenings/weekends to be present during events as well as previous Marriott experience.

This position is held at a limited-service property which requires this position to be a hands-on working manager role.

• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
• Manage conflict and improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.
• Other duties as assigned.

• Prior experience in guest services, preferably in a hospitality or service-oriented environment.
• Prior experience in a hospitality leadership role, minimum of 2 years.
• Strong communication and interpersonal skills, with the ability to maintain professionalism and confidentiality.
• Self-starter with the ability to manage time effectively, handle multiple tasks, and work independently and also as a team.
• Excellent organizational skills and attention to detail.
• Ability to interact with a diverse range of individuals in a dynamic, fast-paced environment.
• Comfortable with using Microsoft Office Suite.
• Ability to work evenings, weekends, and holidays as this is a "hands-on" manager role where there may be times to work at the front desk due to staffing and occupancy levels.
• Preferred education of an Associates or Bachelors degree in hospitality, business administration, or relevant course focus.
• Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel.

• Ability to lift up to 50 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor and outdoor temperatures.
• Exposure to various noises including telephone, computers, kitchen equipment, televisions, printer/scanners and radios.
• Exposure to various cleaning and sanitizing chemicals.
• Exposure to dust and other items that may be related to the property.

Candidates will be subject to a successful completion of a background check as it relates to the role.

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Note:

This section includes general statements of benefits and does not guarantee eligibility, coverage, or any specific benefit levels. Requirements may change.