×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Operations Manager Program / Project Manager

Assistant Service Manager - Odlin Rd Bangor, ME

Job in Bangor, Penobscot County, Maine, 04401, USA
Listing for: Vipauto
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 45000 - 60000 USD Yearly USD 45000.00 60000.00 YEAR
Job Description & How to Apply Below

Assistant Service Manager - Odlin Rd Bangor, ME

267 Odlin Rd, Bangor, ME 04401, USA

Job Description

Posted Tuesday, December 16, 2025 at 5:00 AM

GENERAL SUMMARY

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers receive a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location.

The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
  • Serve customers by consulting with them, building relationships, and following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
  • Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
  • Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
  • Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:
    • Team Development
  • Help the Service Manager develop a superior team:
    • Ensure all associates have taken and passed all required LMS training.
    • Have all associates complete any and all relevant vendor training.
    • Ensure all associates are T.I.A basic automotive service certified.
    • Sign up associates and provide study material for any applicable ASE certifications.
    Communication & Training
    • Effectively communicate with the team throughout the day, during daily huddles, and bi-monthly store meetings.
    • Monitor e-mail throughout the day for customer appointments and communication.
    • Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on any necessary solutions.
    Operations & Dispatch
    • Control the dispatching and assignment of work orders to technicians using the guideline that the first available technician who can perform the work properly receives the work order.
    • Attend off-site meetings and training sessions as needed (typically several times per year).
    Facility and Equipment Maintenance
  • Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety, and environmental codes and ordinances.
  • Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need.
  • Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
  • Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
  • Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business.
  • Enter any facility or equipment issues into the facility or equipment database.
    • Procedural Compliance
    • Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
    • Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
    • Serve as policy administrator in assigned location when Service Manager is not on site.
    PERFORMANCE MEASUREMENT
    • The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of…
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search