Talent Acquisition Manager

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

We are seeking a player-coach style Talent Acquisition Manager to own and elevate our global recruitment function. This is an owner-operator role: you will lead by example, personally closing roles, while managing a small team of recruiters and overseeing operational excellence across all open roles. Reporting to the VP of People, you will continuously refine how recruitment operates at Karbon - from candidate experience to process optimization, reporting, and AI integration.

We are currently prioritizing applications from candidates based in:
Chicago, IL - Bangor, ME - Denver, CO - New York City, NY

At the core, this role needs someone who:

• is obsessed with data and making recruitment more scientific
• a stickler for attention to detail
• a true talent partner not an order taker
• thinks AI-first and constantly look for ways to use AI to improve efficiency and delivery.

Full-Cycle Recruitment Leadership (Hands-On)

• Personally manage full-cycle recruiting for roles across the business, particularly in the US, Canada, and the Philippines.
• Comfortable owning every aspect of recruitment from opening/posting the role to scheduling, sourcing and offer negotiation.
• Build and execute sourcing strategies, drive best-in-class candidate experience, and close top-tier talent.
• Be the benchmark for recruiting excellence, modeling the behaviors and quality you expect from the team. Starting with world-class intake for all roles.

Team Oversight, Coaching & Quality Assurance

• Lead a small team, providing day-to-day coaching, guidance, and unblock support.
• Review open roles, candidate pipelines, and recruiter output regularly to ensure quality, consistency, and urgency. Creating and managing against targets like InMails sent, time-to-fill, offer acceptance rate etc.
• Set clear expectations, elevate recruiter capability, and create a culture of accountability and ownership to a scientific, repeatable, scalable format where we use data effectively to drive success.

Systems, Reporting & Process Optimization

• Own all recruiting data and reporting, leveraging Greenhouse to its fullest capacity to deliver on proactive insights, track trends report frequently and drive a more scientific approach to how we report and act on data.
• Report on metrics like time-to-hire, candidate pipeline health, and recruiter performance.
• Continuously refine recruiting processes for speed, quality, DEI outcomes, and scalability.
• Think AI-first, leading in the experimentation and use of AI tools to improve every aspect of our talent process.
• Drive special projects to mature the recruitment function (e.g., new assessments, hiring manager enablement, employer branding).
• Keep our partners accountable to provide us the best service by holding regular meetings with the vendors we use for our talent processes i.e. Greenhouse, Xref etc.

• A hands-on recruiting expert who leads by doing and consistently delivers high-quality hires.
• A structured operator who can manage a hiring dashboard, enforce standards, and elevate recruiter performance.
• A coach at heart who gives direct feedback, holds high standards, and grows people through clarity and support.
• A curious problem-solver who uses data and experimentation to drive better hiring outcomes.

• 5+ years in talent acquisition, with at least 1–2 years in a managerial or team lead role.
• Ability to lead, motivate, and coach a small team to success, getting in and getting things done yourself if needed.
• Demonstrated excellence as a full-cycle recruiter in SaaS.
• Proven ability to drive recruiting…