Front Office Associate

Rayus Radiology is looking for a Front Office Associate to join our team. This role provides essential front‑office services to patients and referring professionals, including answering phones, scheduling appointments, greeting and registering patients, and performing a variety of supportive duties.

This is a temporary/PRN position with varying shifts as required from 6:30 AM to 8:00 PM, Monday through Sunday.

• Greets and checks in patients scheduled for imaging services; registers demographic information and processes payment plans and copays.
• Answers calls and handles them efficiently and courteously.
• Channels calls appropriately for center associates.
• Acts as liaison between technologists and patients waiting for exams and relays updates on scanner status and other clinic information.
• Maintains the front‑office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean‑up.
• Orders office supplies as needed.
• Maintains a supply of patient information sheets.
• Pushes imaging requests via electronic interfaces.
• Completes confirmation calls and provides preparation instructions to patients.
• Faxes reports, billing information, and medical release forms as requested.

• Verifies patient’s insurance.
• Pre‑certifies all exams with the patient’s insurance company.
• Obtains insurance authorization.
• Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization before appointment.
• Handles release‑of‑information requests from patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enters and submits patient exam orders.
• Verifies orders match exam schedules.
• Schedules referrals and ensures proper authorizations are obtained.
• Schedules walk‑in patients.
• Processes requests for image orders and CDs from referring physicians and patients.
• Maintains an up‑to‑date and accurate database of all current and potential referring physicians.

Performs other duties as assigned.

Entry level

Temporary

Management and Manufacturing

Hospitals and Health Care

Bangor, ME