Back In Motion PT - Senior Front Office Supervisor

Overview

The Senior Front Office Supervisor is a leader who oversees Front Office Operations across a defined region of partner groups, acting as a liaison between the Front Office Coordinators (FOC) and the Director of Front Office Operations Leadership team. The SFOS works alongside Clinic Operations including the Regional and Group Directors. The objective of this role is to provide the highest level of service to patients, employees, and referral sources through the coordination and administration of front office activities.

The SFOS will lead FOCs of partner groups across the Alliance footprint. They will train and implement strategy and processes utilizing technology and manage human capital to ensure Alliance PT Partners is successful in this mission.

The role will oversee, manage, and be responsible for the front office operations of multiple clinics within their partner group and its subsidiary entities. The SFOS will travel between clinics within their partner group to support current Front Office Coordinators (FOC) with Alliance Physical Therapy Partners (APTP) front office policies and procedures to enhance administrative efficiencies. Utilizing technology will be central to ensure Alliance PTP is successful in providing exceptional patient experience aligned with the company s mission, vision, and values.

The SFOS will partner with the Director of Front Office Operations (DFOO) and Alliance’s clinical leaders to successfully manage the growth and profitability of the business. The SFOS will support an effective commercial company culture rooted in Alliance’s core values of People First, Integrity, Compassion and Relationship.

• Work effectively and collaboratively with DFOO, RD/GDs, and clinicians to execute comprehensive strategic plans for operating in a growth environment.
• Provide administrative support in accordance with established practice standards and departmental policies.
• Train new FOC hires and schedule front office coverage when the need arises.
• Assess and evaluate front office efficiency and workflows, indicating areas of improvement recommendations.
• Conduct on-site interviews for FOCs in partnership with the local Clinic Director.
• Conduct routine assessments and audits.
• Serve as the lead trainer who will onboard and train all new FOC and be responsible for setting them up for success.
• Implement standardization and ensure adherence to front office policies and procedures by all front office team members.
• Act as a liaison between the FOCs, DFOO and CD providing support to all FOCs.
• Observe, support, assist and manage current FOCs with front office policies and procedures including coaching, counseling, corrective action and annual performance reviews.
• Work collaboratively with Front Office Leadership and Clinic Director to provide FOC performance feedback, coaching opportunities, and corrective action planning.
• Serve as the liaison between the clinic staff and patients and be responsible for effectively and professionally communicating company policies, procedures, and insurance information.
• Follows all Compliance, Medicare, and HIPAA policies.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Maintains filing systems either manually or electronically.

• High school diploma or equivalent required.
• At least three years of administrative and clerical experience preferred.
• Ability to communicate effectively and professionally.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrates continued interest in self-development and the development of the front office teams.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software, ability to learn systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.

The employee is frequently required to stand; walk; sit; reach with hands and arms. The employee must be able to sit for prolonged periods at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.