Client Services Representative

Description

The Client Service Representative (CSR) plays a vital role in delivering exceptional support to clients within a financial services firm. This position is responsible for ensuring a positive client experience through efficient communication, accurate account management, and coordination with financial advisors and back-office operations. The ideal candidate is detail-oriented, client-focused, and thrives in a fast-paced, team-oriented environment.

The essential functions include, but are not limited to the following:

Client Relationship Management

• Serve as the primary point of contact for clients regarding account inquiries, service requests, documentation, and policy updates.
• Provide timely and professional responses to client questions through phone, email, or in-person meetings.
• Maintain high standards of confidentiality and professionalism in all client interactions.

Account Administrative & Operational Support

• Process account openings, transfers, and updates in accordance with regulatory and firm standards.
• Handle money movement requests such as contributions, distributions, and withdrawals while ensuring compliance with internal policies.
• Work collaboratively with custodians, fund companies, and internal departments to resolve client service issues.
• Assist with statement reviews, account reconciliations, and transaction tracking.
• Answer phones and forward calls to correct people.

Advisor Support:

• Support financial advisors with meeting preparation, follow-ups, and client reporting packages.
• Maintain accurate and organized client records within CRM and document management systems.
• Coordinate scheduling and ensure advisors are equipped with updated client materials.

Compliance & Quality Assurance

• Ensure all documentation and client communications adhere to regulatory and firm compliance standards (FINRA, SEC, etc.).
• Participate in training to stay current with financial industry regulations, firm policies, and product knowledge.
• Other duties as assigned.

Requirements

• Bachelor’s degree in finance, business administration, or a related field (preferred).
• 1–3 years of experience in client service or operations within financial services, banking, or wealth management.
• Familiarity with CRM systems, portfolio management tools, and financial documentation processes.
• Strong organizational skills with meticulous attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with financial software a plus.
• Ability to manage multiple priorities in a deadline-driven environment.
• A client-first mindset with a proactive approach to problem-solving.
• Self-motivated
• Positive, friendly, and professional attitude