Facilities Coordinator

The role

We are seeking a professional and experienced Facilities Co-ordinator to lead the delivery of facilities services across multiple sites in North West Wales. This is a vital, people-facing role that plays a key part in maintaining safe, efficient, and welcoming environments for our staff, visitors, and service users.

Reporting to senior management, the Facilities Co-ordinator will take responsibility for the day-to-day management of both hard and soft services, ensuring full compliance with statutory health and safety requirements. The role involves the supervision of a small on‑site team, the coordination of external contractors, and the delivery of high-quality operational support across all locations.

As the first point of contact for all facilities-related matters, the postholder will be expected to demonstrate sound judgement, excellent organisational ability, and a strong commitment to service excellence. This is an office-based role that requires regular travel between sites; a full UK driving licence and a flexible, proactive approach are therefore essential.

This position offers the opportunity to take ownership of a varied and dynamic operational portfolio, and to contribute meaningfully to the effectiveness and safety of our sites. It is well suited to a facilities professional with a strong compliance background, excellent interpersonal skills, and a desire to make a practical difference in a supportive and collaborative working environment.

As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Steffan Banholzer at Steffan.

Banholzer

Interviews will be face to face (details of location will be shared in advance)

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

You will join a professional and committed Facilities team responsible for ensuring the smooth operation of our offices, depots, and public-facing sites across North West Wales. Our work ensures that all environments are safe, functional, and aligned with the needs of staff and service users.

Managing a diverse portfolio—from operational depots to public facilities—you will work closely with colleagues, contractors, and internal teams to deliver responsive and efficient services. Your role will support compliance, coordination, and ongoing improvement across the estate.

This is an excellent opportunity to contribute to a forward-thinking team, where your input will directly enhance the quality, safety, and functionality of our spaces.

• Provide a safe and healthy working environment for NRW staff, customers and visitors.
• Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
• Provide supervisory responsibility for Facilities Team Members within your hub, ensuring work is prioritised, budget requirements met and excellent customer service maintained
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Level 4 qualification in Facilities Management or similar. Excellent knowledge of Health and Safety management relating to the Health and Safety at work act. Qualified or working towards qualification of NEBOSH, IOSH or similar H&S qualification. Experience of delivering both hard and soft…