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Service Desk Analyst: Incident Response & SLA Focus
Job in
Bangor, Bangor (Wales), Gwynedd, Wales, UK
Listed on 2026-03-08
Listing for:
Capita
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
A leading consulting firm in the UK is seeking a Service Desk Analyst to support their Network Operations Centre. This role involves acting as the primary point of contact for customers, handling incidents through calls and emails, and ensuring compliance with SLAs. Candidates should have over 3 years of experience in a service desk role, excellent communication skills, and some knowledge of networking or telecoms.
Join to work in a dynamic environment with opportunities for growth and development.
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