Customer Service Specialist - N'Ards Natwest

Why Work With Us

Up to £26,200 annual salary, £1,000 joining bonus (£500 after 3 months and £500 after 12 months), hybrid working with only two days in the office each week, training, inclusive environment, and a range of perks such as savings discounts, wellbeing webinars, GP and financial support, cycle-to-work, and holiday purchase scheme.

Start date:

Various dates from January 2026

Location:

Nat West, Newtownards

Shifts:

Full time – 40 hours per week, on-site hours 08:00‑20:00
Probity requirements: credit, criminal, sanctions and fraud check, evidence of last 2 years employment history and last 5 years address history.

You will provide proactive and reactive service to ensure customers meet all of their financial arrangements in line with their goals. You will receive all the tools needed to complete the role and receive company-leading training.

• At first point of contact, provide outstanding customer service and help the organisation achieve its goals.
• Educate customers on how to use the bank’s services, supporting them in choosing the right options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing a seamless and positive customer experience.
• Take the correct actions to deliver good customer outcomes, regularly reviewing and addressing gaps to ensure quality results.
• Support customers in a proactive manner, maintaining them on the right path and ensuring their needs are met.
• Work collaboratively with colleagues, fostering relationships across the department and supporting business aims.

• Conduct financial reviews with customers and provide accurate information to help informed decisions on products and services.
• Manage your diary and balance proactive conversations with planned customer meetings.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues and stay aware of the wider aims of the business.
• Resolve complaints and errors quickly, ensuring the relationship with the customer is fully restored.
• Ensure each customer interaction leaves the customer satisfied and their needs met.

• Excellent communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Proficiency with Microsoft Office and other technology tools.
• A customer‑focused attitude.
• Experience of working in a customer service environment and managing relationships with customers.
• Strong organisational and time‑management skills to meet performance measures and customer needs.

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance/talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, disregard them and report the incident to our team. Your security is our priority. Only candidates who meet specific language proficiency scores will be able to proceed on this campaign;

otherwise, other suitable roles may be offered. The right to reject an application for all candidates is retained.